Last Updated: 20/07/2026
Welcome to MyChange. By creating an account or using any MyChange service, you agree to these Terms and Conditions. Please read them carefully.
By registering for a MyChange account or using any MyChange service, you agree to:
If you use MyChange on behalf of a business or another organisation, you confirm that you have the authority to accept these Terms on its behalf.
To use MyChange, you must:
We may refuse registration or restrict access where we are unable to complete required verification or where we reasonably believe that an account may be associated with fraud, illegal activity, or other prohibited conduct.
You may be required to provide information such as your name, phone number, identification details, and other information required to provide our services and comply with applicable requirements.
You are responsible for:
You must not share your PIN or authentication credentials with another person.
Where an account or transaction is compromised because you failed to take reasonable steps to protect your security credentials, you may be responsible for resulting losses to the extent permitted by applicable law.
To protect our users and comply with applicable legal and regulatory requirements, MyChange may require you to complete identity verification.
Identity verification may include the collection and processing of identification information, photographs, facial images, or other information required to verify your identity.
Where facial or biometric information is processed, MyChange will process such information in accordance with applicable data protection laws and our Privacy Policy.
You agree to provide truthful and accurate information during the verification process and must not attempt to impersonate another person or provide another person's identity information.
We may restrict or suspend access to your account where required verification cannot be completed or where information provided is found to be false, misleading, or inconsistent.
Where available to you, your MyChange wallet may allow you to:
Your wallet balance represents the amount recorded by MyChange as available to you, subject to pending transactions, restrictions, reversals, applicable fees, and other adjustments permitted under these Terms or applicable law.
The treatment of funds held through MyChange, including any applicable safeguarding, settlement, or custody arrangements, will depend on the legal and regulatory structure under which the service is provided.
Unless expressly stated for a particular product, funds in your ordinary MyChange wallet do not earn interest or any other return.
Where wallet funding is available, you may fund your account using the funding methods supported by MyChange.
You are responsible for ensuring that the information provided for a funding transaction is accurate.
A funding transaction may be delayed, declined, reversed, or restricted where:
Where money has been debited from your funding source but is not reflected in your MyChange wallet, you should contact MyChange Support with the relevant transaction details.
The Give Change feature allows eligible users to send an amount from their MyChange wallet to another user.
When you initiate a Give Change transaction:
You should carefully review the recipient's name, user ID, phone number, and amount before confirming a transaction.
Where transfer services are available, you are responsible for providing accurate recipient and account information.
Before confirming a transfer, you should verify:
MyChange will not be responsible for losses resulting solely from incorrect information supplied or confirmed by you, except where liability cannot lawfully be excluded.
Where a transfer is unsuccessful, delayed, duplicated, or incorrectly processed, you should report the issue to MyChange Support as soon as possible.
If you believe that:
you must notify MyChange as soon as reasonably possible through the available support channels.
You may be asked to provide information necessary to investigate the transaction, including the transaction reference, date, amount, and other relevant details.
MyChange may investigate reported transactions and may take appropriate corrective action where an error or unauthorised transaction is established, subject to applicable law and regulatory requirements.
Any applicable fees, charges, limits, or other costs associated with a MyChange service will be disclosed to you before the relevant transaction is completed, where required by applicable law or regulation.
We may introduce or change fees where permitted by law. Where a change materially affects an existing service, we will provide notice in accordance with applicable requirements.
You are responsible for reviewing the applicable fees before completing a transaction.
From time to time, MyChange may offer cashback, bonuses, discounts, referral rewards, or other promotional benefits.
Promotional rewards:
MyChange may withhold or reverse a promotional reward where it was obtained through fraud, abuse, manipulation, error, or a breach of the applicable promotional terms.
Specific promotions may have additional terms which will apply in addition to these Terms.
Where the Keep feature is available, it will operate according to separate Keep Terms displayed to you before you activate a Keep Plan.
The Keep Terms will specify applicable details such as:
You should review and accept the applicable Keep Terms before activating a Keep Plan.
You must not use MyChange to:
We may investigate suspected violations and take appropriate action.
MyChange may suspend, restrict, or temporarily limit your account or particular transactions where reasonably necessary, including where:
Where appropriate and legally permitted, we will notify you of the reason for a restriction and any steps required to resolve it.
You may request to close your MyChange account through the available account or support channels.
MyChange may close or terminate an account where permitted under these Terms or applicable law.
Before closing an account, you may be required to:
Account closure does not remove obligations or liabilities that arose before the closure.
We may retain certain information after account closure where required by law, regulation, fraud-prevention requirements, dispute resolution, or legitimate business purposes permitted by applicable law.
We aim to keep MyChange available and reliable, but we do not guarantee that the service will always be available, uninterrupted, or error-free.
Access may be temporarily affected by:
Where reasonably possible, we will take steps to restore affected services as soon as practicable.
Certain MyChange services may depend on banks, payment processors, switches, identity-verification providers, telecommunications providers, cloud service providers, or other third parties.
Third-party services may be subject to their own terms and policies.
Where a third-party failure affects a MyChange transaction, we will take reasonable steps to investigate and assist with resolution, subject to the applicable arrangements and law.
MyChange collects and processes personal information to provide its services, verify identities, process transactions, maintain security, prevent fraud, comply with legal and regulatory obligations, and for other purposes described in our Privacy Policy.
Our processing of personal data is governed by applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023, and our Privacy Policy.
Our Privacy Policy explains:
By using MyChange, you acknowledge that you have been provided with our Privacy Policy and understand that your personal information will be processed in accordance with it and applicable law.
MyChange and its associated software, branding, logos, designs, content, features, and technology are owned by or licensed to MyChange and are protected by applicable intellectual property laws.
You may use MyChange only for its intended purposes and in accordance with these Terms.
You must not copy, modify, reproduce, distribute, reverse engineer, decompile, or otherwise misuse any part of the MyChange service except where expressly permitted by law or with our written permission.
To the maximum extent permitted by applicable law, MyChange will not be responsible for losses arising solely from:
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to be responsible for losses, claims, costs, or expenses reasonably incurred by MyChange as a result of your fraud, unlawful conduct, intentional misuse of the service, or material breach of these Terms.
This clause does not apply to the extent that the relevant loss was caused by MyChange's own unlawful conduct, negligence, or other circumstances for which liability cannot legally be excluded.
We may update these Terms from time to time to reflect changes to our services, technology, legal or regulatory requirements, or business operations.
Where a change is material, we will provide notice through the app, website, email, or another appropriate channel where required.
The updated Terms will indicate the effective date.
Where applicable law requires your express acceptance of material changes, we will obtain that acceptance.
Your continued use of MyChange after the effective date of updated Terms constitutes acceptance of the updated Terms only to the extent permitted by applicable law.
If you have a question, complaint, or dispute concerning MyChange, you should first contact MyChange through the official support channels provided in the app or on our website.
When submitting a complaint, you should provide sufficient information to help us investigate, such as:
We will handle complaints in accordance with our complaints- handling procedures and applicable regulatory requirements.
Where applicable, information about further escalation or alternative dispute-resolution channels will be provided to you.
These Terms are governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising in connection with these Terms will be handled in accordance with applicable Nigerian law and any applicable dispute-resolution or regulatory procedures.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, and the remaining provisions will continue to apply.
These Terms, together with the Privacy Policy and any additional product-specific terms presented to you, constitute the agreement between you and MyChange concerning your use of the relevant MyChange services.
Where there is a conflict between these Terms and specific product terms, the specific product terms will apply to the relevant product to the extent of the conflict.